1. Acceptance of these terms
By accessing Acumensolz.com, submitting an enquiry, requesting a proposal or engaging Acumensolz for services, you agree to these Terms & Conditions.
If you are entering into an agreement on behalf of a company, organisation or other entity, you confirm that you have authority to bind that entity to these terms.
2. Our services
Acumensolz provides technology, digital growth and e-commerce services. Depending on the agreed scope, these may include:
- Website design and development.
- Web and mobile application development.
- Custom software, portals, dashboards and automation.
- AI and computer vision solutions.
- Google Ads, Meta Ads, SEO, social and content marketing.
- E-commerce website development and management.
- Marketplace account management and related services.
The exact deliverables, timelines, technology, pricing and responsibilities for a project will be determined by the applicable proposal, quotation, statement of work or other written agreement.
3. Client requirements & responsibilities
The client is responsible for providing accurate and timely information, materials, approvals and access reasonably required to deliver the agreed services.
- Content, images, product information and business details must be accurate and lawful.
- The client must have the necessary rights to materials supplied to Acumensolz.
- Delays in approvals, information or access may affect project timelines.
- The client remains responsible for the accuracy of final business, product, legal and financial information published on its behalf.
4. Quotes, proposals & pricing
Quotations and proposals are based on the requirements known at the time they are prepared. Additional requirements, revisions, integrations, third-party charges or changes in scope may result in additional fees.
A quotation does not automatically include third-party expenses such as domain registration, hosting, paid plugins, software licences, advertising spend, marketplace fees, payment gateway charges, logistics charges or other external costs unless expressly stated.
5. Payments
Payment schedules will be stated in the relevant quotation, proposal or service agreement. Where an advance payment is required, work may begin after the agreed payment has been received.
Milestone payments, subscriptions, retainers and other recurring charges are payable according to the agreed schedule.
Unless a separate written agreement states otherwise, advertising budgets, marketplace charges, hosting, domains, paid software, payment gateway charges and logistics costs are separate from Acumensolz service fees.
6. Website, application & software development
Development work is performed against an agreed scope. Features or functionality outside that scope may be treated as change requests and may require additional time and cost.
Delivery dates are estimates based on the information, approvals, dependencies and access available at the time. Third-party approvals, integrations or infrastructure issues may affect delivery.
After delivery, hosting, maintenance, support and future development are provided only where included in the applicable agreement.
7. Digital marketing services
Digital marketing services may include Google Ads, Meta Ads, SEO, social media, content, landing pages and lead-generation activities.
Marketing performance depends on factors outside Acumensolz's control, including competition, market demand, advertising platform policies, customer behaviour, budget, offer quality, website conversion rates and changes to search or advertising algorithms.
Unless expressly guaranteed in a written agreement, no specific number of leads, sales, rankings, revenue or return on advertising spend is guaranteed.
8. E-commerce & marketplace services
Marketplace account management
Where agreed, Acumensolz may assist with product listings, catalogue management, keyword optimisation, promotions, order management, returns and account-related activities.
Marketplace services are subject to the rules, policies, availability and technical systems of the relevant marketplace. Acumensolz cannot guarantee marketplace approval, ranking, visibility, sales volume or account continuity.
E-commerce growth services
Where a commercial model includes website development, advertising, order generation and logistics coordination, the exact scope, applicable service fee, commission, advertising budget and logistics arrangement will be specified in the customer's agreement.
Advertising expenditure and third-party logistics costs are separate from Acumensolz's fees unless expressly included in writing.
9. Third-party platforms & services
Our services may depend on third-party platforms including Google, Meta, Amazon, Flipkart, Myntra, Meesho, Shopify, WooCommerce, Magento, hosting providers, payment gateways, logistics providers and other technology platforms.
Changes, outages, restrictions, policy decisions or technical failures by third parties may affect a service. Acumensolz is not responsible for matters that are solely caused by a third-party platform or provider.
10. Intellectual property
Unless otherwise agreed in writing, each party retains ownership of intellectual property it owned before the engagement.
Ownership or licensing of newly created website code, designs, content, graphics, software, source code, documentation and other deliverables will be governed by the applicable project agreement.
Third-party software, frameworks, plugins, fonts, stock assets and other licensed materials remain subject to their respective licence terms.
11. Confidentiality
Each party should keep confidential information received from the other party confidential and use it only for the purpose for which it was disclosed, subject to applicable law and any separate confidentiality agreement.
Information that is already public, independently developed or lawfully obtained from another source may not be treated as confidential solely because it was shared during the engagement.
12. Acceptable use of this website
You must not use Acumensolz.com to engage in unlawful, fraudulent, abusive, deceptive or malicious activity.
- Do not attempt to gain unauthorised access to the website or its systems.
- Do not introduce malicious code or interfere with website operation.
- Do not scrape, copy or reproduce website content in a manner that violates applicable rights.
- Do not submit false, misleading or unlawful information through our forms.
13. Disclaimers
We aim to provide professional services in accordance with the agreed scope. However, the website and information on it are provided subject to availability and may contain errors, omissions or information that becomes outdated.
Except where expressly stated in a written agreement and to the extent permitted by applicable law, Acumensolz does not warrant that a website, application, campaign, AI system or other service will be uninterrupted, error-free or achieve a particular commercial outcome.
14. Limitation of liability
To the maximum extent permitted by applicable law, Acumensolz will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or services.
Any specific liability limits, exclusions or remedies agreed for a project will be governed by the applicable written agreement.
15. Suspension & termination
Either party may terminate a service engagement in accordance with the applicable agreement. Acumensolz may suspend services where payments are overdue, required information is not provided, or continued service would create a legal, security or operational concern.
Fees for work already completed, approved milestones, committed third-party costs and other amounts properly due remain payable following termination, subject to the applicable agreement and law.
16. Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices or applicable requirements. The updated version will be posted on this page with a revised "Last updated" date.
17. Governing law
These Terms & Conditions are intended to be interpreted in accordance with the laws applicable to the contracting parties and the relevant service arrangement. Any specific jurisdiction, dispute-resolution process or venue agreed in a signed service agreement will take precedence for that engagement.
18. Contact us
If you have questions about these Terms & Conditions or need clarification about a proposal or service, please contact us.